Support with delivery, product issues, replacements, or refunds

We want every customer to receive plants they love and feel confident growing.
If something isn’t right, we’re here to make it right.

Delivery Status

For updates on your delivery window, routing, or driver ETA:
Email us your order number + address, and we will check the schedule.

Issues Upon Arrival

If your tree or plant arrives damaged, smaller than expected, or not matching the product listing:

1. Take photos within 48 hours (overall plant, close-ups, pot/soil, any damage).

2. Email them to orders@victorynursery.us with your order number.

3. Our team will review and provide solutions — replacement, refund, or store credit depending on the situation.

We stand behind the accuracy of our listings and the condition of every tree we deliver.

Change or Cancel an Order

If your order has not yet been loaded for delivery, we can usually assist.
Please contact us as soon as possible.

Planting & Care Questions

Unsure where to plant your tree? Need help with soil, watering, or spacing?

We’re happy to guide you.
Send us photos of your yard or layout and we’ll provide recommendations.