Need Help With an Order?
Check delivery, update an order, report an issue or get help after your plants arrive.
If you already placed an order, the fastest place to start is your Victory Nursery order number.
Go Straight to the Right Help
Check delivery timing or current order status.
Add plants, change quantity, address or delivery instructions.
Contact us as early as possible before sourcing or delivery progresses.
Send the order number, photos and a short description.
Learn what information may be needed for review.
Planting, watering, spacing and establishment questions.
Waiting for Your Plants?
Delivery timing can depend on plant availability, destination, order size and route scheduling. :chatgpt-content-reference{index="1"}
Send us the information on the right and we can check the latest available status.
The fastest way to locate the order.
Name used when the order was placed.
Helps confirm the correct route and destination.
Gate, driveway, drop-off or other delivery instructions.
You Usually Do Not Need to Be Home
If there is a safe, accessible and agreed drop-off location, delivery can often be completed without someone present. :chatgpt-content-reference{index="2"}
Photo Confirmation
A delivery photo may be taken to document the completed drop-off. :chatgpt-content-reference{index="3"}
Standard delivery does not automatically include backyard placement, planting or landscape installation. :chatgpt-content-reference{index="4"}
Contact Us Before the Order Moves Too Far
Changes are easier before plants have been sourced, prepared, picked up, loaded or assigned to a delivery route. :chatgpt-content-reference{index="5"}
Tell us the plant, size and quantity you want to change.
Additional material is subject to current availability.
Contact us early. A new address can change route availability or delivery cost. :chatgpt-content-reference{index="6"}
Gate information, preferred drop-off area or access notes.
Update the phone number or customer details before delivery.
Send the order number and explain what needs to change.
Plans Changed?
Contact us as soon as possible if you need to cancel.
Whether cancellation is still available depends on the order's current stage. Orders that have already been sourced, prepared, picked up, loaded or scheduled may be subject to applicable cancellation and refund rules. :chatgpt-content-reference{index="7"}
Show Us What Happened
Clear photos are usually much more useful than a long description.
For visible plant or delivery issues, the current Order Help page asks customers to report them promptly, preferably within 48 hours when possible. :chatgpt-content-reference{index="8"}
Tell us which order the plant came from.
Show the full plant from enough distance to understand its overall condition.
Photograph the leaves, branches, trunk or damaged area.
Include the container and soil surface when relevant to the issue.
A wider photo can help when the issue involves placement or delivery damage.
Tell us what you noticed and when you first noticed it.
Natural Variation Is Normal
Plants of the same variety will not be identical.
Height, branching, leaf density, flowers, foliage and seasonal appearance can vary from plant to plant and batch to batch. :chatgpt-content-reference{index="9"}
Website photos show the general variety and appearance, not necessarily the exact individual plant that will be delivered. :chatgpt-content-reference{index="10"}
We Review the Actual Situation
Depending on the plant, order, delivery circumstances and applicable policies, different resolutions may be appropriate. :chatgpt-content-reference{index="11"}
A replacement plant may be appropriate in some cases.
Some situations may be resolved with store credit.
A partial adjustment may be appropriate depending on the circumstances.
Where applicable under the relevant policy and review.
Some concerns may be care or establishment related rather than product damage.
Living plants do not always fit neatly into one resolution category.
If you are requesting a replacement or refund, do not discard the plant before contacting us. Additional photos or information may be needed for review. :chatgpt-content-reference{index="12"}
The Order Is Finished. The Plant Is Just Getting Started.
If you have a planting or care question, send the plant name and photos of the plant and planting area.
Most Order Questions Connect to One of These Pages
Use the support page for your specific order. Use these guides for policies, delivery planning and after-delivery care.
Order Help Questions
How do I check my order status?
Contact Victory Nursery with your order number and delivery address. We can check the current available order and delivery information. :chatgpt-content-reference{index="13"}
What day will my order arrive?
Regular delivery is usually scheduled according to local routes. Victory Nursery currently states that the regular delivery day is usually Wednesday, while actual timing depends on location, plant availability, order size and route planning. :chatgpt-content-reference{index="14"}
Do I need to be home for delivery?
Usually not. If there is a safe and accessible agreed location, the driver can generally leave the plants and may provide photo confirmation. :chatgpt-content-reference{index="15"}
Can I add plants to an existing order?
Often, if the order has not progressed too far into sourcing, preparation or delivery. Contact us as soon as possible. :chatgpt-content-reference{index="16"}
What should I do if a plant arrives damaged?
Take clear photos of the entire plant and the affected area, then contact us promptly with your order number. :chatgpt-content-reference{index="17"}
Why does my plant look different from the product photo?
Plants naturally vary in shape, branching, foliage, flowers and seasonal appearance. Product photos represent the variety, not necessarily the exact individual plant delivered. :chatgpt-content-reference{index="18"}
Does delivery include planting?
No. Standard delivery does not automatically include planting or landscape installation. Additional services may be available depending on the project and location. :chatgpt-content-reference{index="19"}
Can you help after the plants arrive?
Yes. Victory Nursery provides basic help with topics such as planting, watering, soil preparation, spacing and establishment. Include the plant name and photos whenever possible. :chatgpt-content-reference{index="20"}
Still Need Help?
Send your order number, name, delivery address and a short description of what you need.
For plant or delivery issues, include clear photos whenever possible.
