Order Help & Customer Support

Need help with an existing Victory Nursery order? You’re in the right place.

Whether you want to check your delivery status, update an order, report a plant or delivery issue, or ask a question after your plants arrive, our team is here to help.

Please have your order number ready whenever possible. It helps us find your order and respond faster.

Check Your Delivery Status

Waiting for your plants?

Victory Nursery provides local plant delivery throughout our service area. Delivery dates depend on your location, plant availability, order size, and our delivery route.

To check your order status, please send us:

  • Your order number

  • Name on the order

  • Delivery address

  • Any important delivery instructions

We will check your order and provide the latest delivery information.

Please note: You usually do not need to be home for delivery. If there is a safe and accessible location, our driver may leave the plants there and take a photo as delivery confirmation.

[Check Delivery Areas & Schedule]

Change Your Order

Need to make a change before delivery?

Contact us as soon as possible if you need to:

  • Add or remove a plant

  • Change the quantity

  • Update your delivery address

  • Add delivery instructions

  • Correct your contact information

  • Make another change to your order

We will do our best to accommodate your request.

Once an order has been prepared, picked up from our growing partners, loaded, or placed on a delivery route, some changes may no longer be possible.

Cancel an Order

Plans change. If you need to cancel an order, contact us as soon as possible.

Whether an order can be canceled depends on its current status. Orders that have already been sourced, prepared, picked up, loaded, or scheduled for delivery may be subject to our cancellation and refund policies.

Please include your order number when contacting us.

[View Refund Policy]

Report a Plant or Delivery Issue

We want you to receive the plants you ordered in good condition.

If something does not look right when your order arrives, please contact us promptly.

For the fastest review, send us:

  • Your order number

  • A photo of the entire plant

  • Close-up photos of the affected area

  • A photo of the pot and soil when relevant

  • A short description of the issue

Please report visible plant or delivery issues within 48 hours of delivery whenever possible.

Plants are living products, so natural differences in height, branching, leaf density, flowers, seasonal appearance, and overall shape are normal.

Our team will review the information and determine the best next step.

[View Our Quality Guarantee]

Replacement, Refund or Store Credit

Every situation is different.

Depending on the order, plant condition, delivery circumstances, and our applicable policies, a resolution may include:

  • Plant replacement

  • Store credit

  • Partial refund

  • Full refund

  • Plant care guidance

  • Another appropriate solution

Please do not discard a plant before contacting us if you are requesting a replacement or refund. We may need additional photos or information to review the issue.

[View Refund Policy]

Planting & Care Help

Your relationship with Victory Nursery does not end when the plants arrive.

If you have questions after delivery, we can help with common topics such as:

  • Planting depth

  • Watering

  • Soil preparation

  • Mulching

  • Sun exposure

  • Plant spacing

  • Establishment after planting

  • Basic seasonal care

When asking for plant care help, please include the plant name and a few photos of the plant and planting area.

For site-specific questions, landscape planning, or larger projects, professional garden design and planting services may also be available.

[Explore Garden Services]

Frequently Asked Questions

How do I check my Victory Nursery order status?

Contact our team with your order number and delivery address. We can check the current status of your order and provide available delivery information.

When will my plants be delivered?

Delivery timing depends on plant availability, your location, order size, and route scheduling. Please check our Delivery Areas & Schedule page for general information or contact us about a specific order.

Do I need to be home for delivery?

Usually, no. If there is a safe and accessible place to leave your plants, our driver can generally complete the delivery without you being present. A delivery photo may be taken for confirmation.

Can I add plants to an existing order?

Often, yes, if the order has not already been prepared or loaded for delivery. Contact us as soon as possible with your order number and the plants you would like to add.

Can I change my delivery address?

Contact us as soon as possible. Address changes may be possible before the order enters the delivery process. Additional delivery charges may apply if the new address changes the delivery route or service area.

What should I do if a plant arrives damaged?

Take clear photos of the entire plant and the affected area and contact us promptly with your order number. Please report visible issues within 48 hours of delivery whenever possible.

My plant looks different from the website photo. Is that normal?

Yes. Plants are living products and naturally vary in size, shape, branching, foliage, flowers, and seasonal appearance. Website photos show the general variety and appearance rather than the exact individual plant you will receive.

Can I cancel my order?

Cancellation may be possible depending on the order status. Contact us as soon as possible. Orders that have already been sourced, prepared, picked up, loaded, or scheduled may be subject to our cancellation and refund policies.

Does Victory Nursery offer refunds or replacements?

Depending on the circumstances and applicable policies, we may offer a replacement, store credit, partial refund, full refund, plant care assistance, or another appropriate solution.

Can you help me after my plants are delivered?

Yes. Our team can help with basic planting and care questions. Send us the plant name, your question, and photos whenever possible.

Still Need Help?

We’re happy to take a look.

For questions about an existing order, please include your order number so we can help you faster.

Order Support:
orders@victorynursery.us

For general questions that are not related to an existing order, please visit our Contact page.

[Contact Victory Nursery]

Helpful Resources

Delivery Areas & Schedule
Learn about our local delivery service, coverage area, and scheduling.

Quality Guarantee
Learn what to do if there is an issue with your plants after delivery.

Refund Policy
Review our cancellation, refund, and return policies.

Garden Services
Get additional help with garden planning, planting, and landscape projects.