We take care to ensure every plant and tree is healthy, properly labeled, and safely transported. This page explains what our quality guarantee covers and how to contact us if something appears wrong upon delivery.

What the Guarantee Covers

Our guarantee applies at the moment the plants arrive. Covered items include:

• Healthy condition on arrival

• Correct plant type, size, and variety

• No major transport damage（such as broken trunks or severely damaged branches）

Minor cosmetic variations are normal for living plants and are not considered defects.

Inspection Window

We recommend inspecting your plants within 48 hours of delivery.
This helps identify any transit-related issues while they can still be resolved promptly.

How to Report a Concern

If something seems incorrect:

1. Take clear photos of the plant and pot

2. Note your order number and delivery date

3. Contact us within 48 hours

We will review the issue and determine the appropriate resolution.

What Is Not Covered

The guarantee does not apply to:

• Damage after delivery due to watering, planting, or site conditions

• Weather events such as frost, heatwaves, or extreme winds

• Damage caused by pets, wildlife, or equipment

• Seasonal leaf changes or natural plant variation

Our Approach

Plants are living organisms, and variation is natural. Our goal is to provide fair, transparent handling of any issues that arise at the time of delivery. If you ever have questions about plant health or care, feel free to reach out — we’re happy to help even when it’s not a guarantee issue.