Healthy Plants. Correct Orders. Careful Delivery.
Plants are living products, and every plant is naturally a little different.
At Victory Nursery, our goal is simple: the plants you receive should be healthy, correctly identified, and delivered in good condition.
If something does not look right when your order arrives, let us know. We will review the issue and work with you on an appropriate solution.
What Our Quality Guarantee Covers
Our quality guarantee applies to the condition and accuracy of your plants at the time of delivery.
It covers:
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Plants arriving in healthy condition
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The correct plant type and variety
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The correct container or box size ordered
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Major damage caused during transportation or delivery
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Serious problems that were clearly present when the plant arrived
Examples of major delivery damage may include a broken trunk, major structural branch damage, a severely damaged container that affects the root ball, or another condition that materially affects the plant.
Living Plants Naturally Vary
No two plants are exactly alike.
Height, width, branching, leaf density, flower quantity, fruit, trunk shape, and overall appearance can vary between individual plants of the same variety and container size.
Plants can also look different throughout the year.
Deciduous plants may arrive without leaves during dormancy. Some plants may have recently been pruned. Flowers and fruit may appear or disappear depending on the season.
These normal biological and seasonal differences are not considered defects.
If appearance, exact dimensions, branching structure, or another visual characteristic is especially important for your project, contact us before ordering. We may be able to provide additional information or current photos when available.
Inspect Your Plants After Delivery
Please inspect your order as soon as practical after delivery.
Check:
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Plant type and variety
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Container or box size
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Trunk and major branches
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General plant condition
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Container and root ball
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Any visible transportation damage
If you notice a possible problem, contact us within 48 hours of delivery.
Reporting the issue promptly helps us determine whether it occurred before or during delivery.
How to Report a Problem
If something does not look right:
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Take clear photos of the entire plant.
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Take close-up photos of the area of concern.
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Include a photo of the container or root ball when relevant.
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Provide your order number.
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Tell us when the plant was delivered.
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Briefly describe the problem.
Send the information to Victory Nursery within 48 hours of delivery.
Our team will review the information and determine the appropriate next step.
How We Resolve Quality Issues
Every plant situation is different.
Depending on the circumstances, an appropriate resolution may include:
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Plant-care guidance
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Replacement
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Partial refund
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Refund
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Another reasonable solution based on the condition of the plant
We review each claim individually based on the plant, photos, delivery information, and nature of the issue.
What Is Not Covered
Our arrival quality guarantee does not cover problems that develop after delivery because of conditions outside our control, including:
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Improper watering
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Overwatering or underwatering
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Improper planting
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Poor drainage
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Soil conditions
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Incorrect sunlight or placement
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Fertilizer or chemical damage
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Damage caused during planting or moving
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Damage caused by people, pets, wildlife, or equipment
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Frost, extreme heat, wind, storms, or other weather events
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Pest or disease exposure after delivery
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Failure to provide appropriate ongoing plant care
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Normal seasonal or biological changes
Transplant Stress Is Normal
Plants can experience temporary stress after transportation or planting.
Some yellowing, leaf drop, wilting, or reduced growth can occur while a plant adjusts to a new location.
This does not automatically mean the plant is unhealthy.
Correct watering and planting are especially important during this adjustment period.
If you are unsure about what you are seeing, send us photos. We are happy to help you evaluate the plant.
Planting Matters
The condition of a plant at delivery is only the beginning.
Proper planting depth, watering, drainage, sunlight, soil conditions, and ongoing care all affect how a plant performs after installation.
Before planting, we recommend reviewing our:
Planting Guide
Watering & Irrigation Guide
Seasonal Care Tips
If you would rather have help with installation, Victory Nursery also offers professional planting services for qualifying projects and locations.
Questions About Your Plant?
You do not need to wait until something becomes a serious problem.
If you are unsure whether leaf drop is normal, how much to water, or how your newly planted tree is adjusting, contact us and send a few photos.
We would rather help you identify a simple care issue early.
Contact Victory Nursery
Order Help
Planting Guide
Watering & Irrigation